When a product is unavailable, we follow fair and practical substitution strategies to make sure you still get what you need — without compromising on quality.
If 1L milk is out, replace with 2 × 500ml of the same brand.
If Brand A bread is unavailable, replace with Brand B of similar quality.
If regular eggs are unavailable, substitute with organic or free-range (at no extra charge).
If strawberry yogurt is unavailable, replace with blueberry or vanilla of the same brand.
Never substitute outside dietary restrictions (e.g., gluten-free, vegan, kosher, halal, etc.).
Allow customers to pre-select substitution preferences at checkout.
Our substitution policy ensures you always get the best possible product, even when your exact choice is unavailable.
At checkout, you can select your preference:
We never substitute outside of your dietary restrictions or lifestyle preferences (e.g., gluten-free, vegan, kosher, halal).
We always aim to deliver exactly what you ordered. If a substitution ever falls short of your expectations, you may request a refund or store credit. Your satisfaction comes first.