Our Refund & Returns Policy

Eligibility for Refunds

You are eligible for a refund in the following cases:

• Items are damaged, spoiled, or unsafe to consume
• You received the wrong product
• Missing items that were paid for
• Substitutions that were not approved by you

Request Timeframe

Refund requests must be made within 24 hours of receiving your order. This helps us investigate and resolve the issue quickly.

How to Request a Refund

1. Contact us via WhatsApp or email with your order number
2. Describe the issue (include a photo if possible)
3. Our team will verify the claim and provide a solution

Refund Options

Depending on the situation, we may offer:

• Full refund to your original payment method
• Partial refund for specific items
• Store credit for future purchases
• Replacement of the affected item(s)

Our Commitment

We aim to make every delivery perfect. If we ever fall short, rest assured that we’ll resolve the issue quickly and fairly — your trust means everything to us.